How to Get a Refund

At bigandtallshpper.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible for a refund. Here’s how the process works:

Eligibility for Refunds

• Your item must be unused, in its original condition, and in the original packaging.
• You must request a refund within 30 days of receiving your order.
• Some items, such as sale products or personalized goods, may not be eligible for refunds.

How to Request a Refund

1. Log in to your account on bigandtallshpper.com.
2. Go to “Order History” and select the item you wish to return.
3. Click “Request Refund” and follow the instructions.
4. Once approved, you’ll receive a return authorization and further details.

Processing Your Refund

• After we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges
If you prefer an exchange, please indicate this when submitting your refund request. Exchanges are subject to product availability.

Need Help?
If you have any questions about our refund policy, please contact our customer support team for assistance.